technology in hospitality industry 2020

Information Technology in the Hotel industry has made it easy to cover all the touchpoints for the Guest experience. A one-of-a-kind customer experience and above all else, providing guests with a more seamless and streamlined services during their stay. People like to communicate in different ways and with so many options out there and as hospitality technology trend shows, it’s expected from hoteliers to be able to provide a large variety of it. Future is in so immense proximity we can almost feel it. We have also listed a few of the technological innovation. 2020 is positioned to be an exciting, revolutionary time for the hospitality industry. Google stepped up its game in 2019 as it looked to further dominate the global travel sector and we expect this to continue throughout 2020 and beyond. While the Covid-19 pandemic is focusing many industry players on short-term business survival, understanding the top hospitality trends will be essential for long-term competitiveness. “Keeping up to date with technology remains a major challenge for the hospitality industry. We can already see some new ideas emerging and colliding with trends in tourism and hospitality industry as we move towards interactive future. As futuristic that all of this sounds, AI is not the only technology on the horizon. There are multiple exciting technologies driven by AI set to reshape hospitality. The top hospitality trends in 2020 One of the hospitality trends that we've seen in recent years is that new travelers are aware of their travel privilege and turned off by displays of wealth. Artificial intelligence, or AI, refers to the performance of intelligent behaviour by computers or machines. It’s so fascinating that something as simple as a door key could undergo such a tremendous breakthrough. SOEG Career & Learning portal aims to understand the pain points of professionals looking for career growth and then makes every effort to provide innovative solutions. Innovative Technology Transforming the Hospitality Industry in 2020. 2020 will bring us more technology in hotels including augmented reality, biometrics and of course voice assistants. In the year of 2020, it’s very likely that almost all industries will be impacted by new waves of digital innovation in some way, shape or form and as current trends in the hospitality industry suggest the industry is looking to shift focus to new environments in order to satisfy consumer’s ever growing curiosity of choice and personalized digital content at the tip of their fingertips. And for good reason. This is how hospitality technology can transform the experience of customers. If you have any to add, share them in the comments below! So how does technology make a difference when it comes to beating the competition? This event is a must-attend for those in food service, retail and hospitality sector. There is always a flip side to everything and technology also has its own pros and cons. Today’s tech-savvy guests, especially millennials, are often looking for the personalised hotel experience. This is a hospitality technology trend that’s rocking the hotel sector. May it be payments, supply chain management or customer loyalty programme Blockchain might very well revolutionize the Hospitality industry. In this article, we turn our focus on technology trends in the hospitality industry. Online reservation services, automated chatbots, inline translation functions, and mobile hotel check-in features are only a handful of examples of how hotels now depend on technology for their operations. In today’s technology-driven world, the future of the hospitality industry is digital. That’s now a thing of the past. Let’s take things a notch higher as it’s 2020 that is taking us deeper into the era of artificial intelligence and cloud computing. Virtual Reality (VR) and Augmented Reality (AR) are not science fiction anymore. Ultimately, the right technology can help mitigate post-Brexit uncertainty around potential labour shortages in the UK hospitality industry. Unlike Virtual Reality (VR), AR does not create its own virtual artificial environments as a replacement for the physical one. The latest hotel technology trend is fast speed internet. Hilton Hotels already have this in the beta phase. AR-powered signs can equip hotel managers as well as restaurant owners with the ability to route customers to specific locations, including pickup or check-in points, making it easy to navigate around the hotel and other areas. We have already covered a lot about this latest technology in our other article on how Blockchain is changing the Hospitality Industry. And, it will need to be offered free of cost to all customers. These include pre-stay, during stay and post-stay. These include. How can the hospitality industry stay aloof of this trend? The hospitality industry has already introduced these latest technologies. While AI is going to give new dimensions of the Hospitality industry through helping manage big data and in the management and integration of booking platforms, it will take customer service to the next level. Japan has come up with a great Travel experience which teleports travellers to multiple global destinations. Request a free demo and see what our solutions bring you. However, on the porch of recovery, businesses should consider the future direction of hotel technology trends . February 3, 2020 Prabhash Bhatnagar. Just imagine as a guest, planning out your day way more efficiently from the comfort of your room using your hotel entertainment portal and virtually levitating over the biggest shopping center in the city to see if they have some of your favourite places to shop. Now, this virtual reality although not a new technical term, has never realised the expanse it can achieve. A lot of the potential guests would not book a hotel if there are no online reviews. The keyless entry hospitality technology that debuted in 2014 is now being adopted by almost all major hotel brands like Hilton, Marriott, Accor etc. Many of today’s travellers and especially younger generations (millennials, generation Z), expect personalized experiences and offers. Most of the innovation in the hospitality industry is powered by technology. Or is it? Speed is the buzzword. Information Technology in the Hotel Industry is becoming more and more important to gain a competitive edge. In addition to the statistics that show an undoubtedly positive response to technology, there are other benefits to be gained from the shift of current trends in the hospitality industry. However I don’t see there being a stand out technology for 2020, instead, I see this as a year of evolution not revolution. Hospitality Technology is all about making the customer experience better. There are four major technologies that are well-worth keeping your eye on next year, including: Internet of Things (IoT): This technology effectively uses sensors in physical objects to farm data and help improve and automate operations. You can take a two-hour flight where you can travel around the globe in a virtual environment. There is much more to technology and trends in the hospitality industry than what has been mentioned in this post. From the benefits of OpEx expenses on the bottom line, to software integration options, and new innovations coming from emerging technology, cloud communications offers hotels opportunities for back office efficiency with low technology acquisition … Instead of using an electronic keycard, guests can now open their hotel room doors with their smartphones, tablets or smartwatches. VR and AR are set to dominate as one of the latest technology trends in the travel and hospitality industry in the coming years. In today’s technology era, everyone is spending on mobile technology and better usage of customer data. This technology will not only benefit the guests and properties but will also significantly affect booking and reservation partnerships within the hotel chains, within the cities and around the globe. By creating customised stays, hotels can boost loyalty and encourage future bookings. Hospitality is at a fascinating intersection. By KWSME Business Setup Dubai 0 Comments. IoT is already impacting multiple industries in positive ways. The impact of IoT on the hospitality industry is expected to increase over the coming years. Technology would play a crucial role in reshaping the hospitality and the hotel industry. Commoditization of software has made it easier for even Limited-Service Hotels and Select Service Hotels to have guests experience enhancing and analytics software installed on top of the regular point of sale software. Nevron offer rock solid solution and extra mile service that makes sure we become partners for life. Hospitality industry through data analytics can now understand and serve the customer better. Information systems were previously a thing only in the reach of luxury hotels. Thoughtful adoption of technology can perk up guest experiences and keep pace with the varying … Related article: How smart technology is influencing the guest experience in 2020 From operations to guest experience to marketing, smart hotel technology offers a variety of cost savings and revenue opportunities, and it is enabling hotel owners to reach new levels of profitability. With Blockchain as a digital ledger that is incorruptible, the hospitality industry is set to benefit if incorporated properly. You can have takeoff and landing experience, lovely meal as well as the city tour of your favourite city. They want to book a property that goes that extra mile when it comes to them as a client, who wouldn’t want an experience that focuses on trends in tourism and hospitality industry and strives to tailor the guest experience in such a way that will fit them perfectly? For the hotel, this is always most cost-effective solution compared to leaving the air conditioner on. In 2020 luxury hotels … Even when they’re not satisfied with the customer service, have a complaint or the details of their reservations have changed, there’s no more waiting for your turn at the reception, while the elderly couple in front of you is searching for their documents but they forgot their glasses. Hospitality industry insights Hospitality TV Hotel TV. As a new digital era evolves and new trends in hospitality industry progress, one thing is for certain, artificial intelligence and virtual reality will increasingly become part of the current trends in the hospitality industry over the course of 2020. It certainly takes the pressure off of hotel staff, so they can focus better on other people-facing tasks. Current trends in the hospitality industry will also include something called augmented reality in the very near future. As more and more research and surveys of the current trends in hospitality industry show, the guest’s expectations for special care and personalized entertainment will only be increasing with time and that’s the main reason that we will most likely witness new level of competitiveness in new trends in hospitality industry. A majority of people use online reviews while deciding to book a hotel. Let’s discuss the numbers before we start the discussion of the importance of Online reputation management for the Hotels. Yes, latest trends in hospitality industry are making this AI technology a part of the new normal. The properties can now dramatically improve user experience while taking advantage of the current trends in the hospitality industry and at the same time still be focusing on guest’s privacy and comfort as their priority. Artificial intelligence (AI) gave the information technology industry the much-needed rejuvenation and now AI is almost into everything. However, Direct booking is becoming one of the Latest Marketing trends in the Hotel industry. Hope you found insights on hospitality technology interesting. The hotels can now grab the attention of the guests right from the time they visit the website. The internet has helped to make it easy to access information. In many ways, the hospitality industry is leading the charge in the adoption of smart business technology. Today’s guest demands are tomorrow’s history; so the clever companies are the ones which constantly peer over the horizon. All that and more with just a few clicks on your hotel TV screen. Exciting chatbots to enhance customer service, Personalised services through self-improving AI-based apps. In this Comcast Business panel conversation, leading South Florida hospitality executives explored how technology helped businesses pivot during the pandemic, how the hospitality industry … Current trends in the hospitality industry are showing that personalization is already known to be the way to go when gaining and retaining customers. So to conclude, the future of current trends in the hospitality industry will most likely include both human interaction and more advanced efficient technologies that best serve both consumers and businesses alike. Let’s check out how it’s going to do so in 2020 and beyond. Winning customers loyalty is now within reach of all the hotels. This is definitely the hospitality technology to watch out for over the next years. The old-school cynics still claim that technology in this new digital age is no match for the warmth and personality of the receptionist’s welcome at your favorite hotel concierge whose 20 years of personal connections can land you those sought-after dinner reservations and concert tickets. Subscribe. So, what can we expect if we insert AI technologies into current trends in the hospitality industry? As a new digital era evolves and new trends in hospitality industry progress, one thing is for certain, artificial intelligence and virtual reality will increasingly become part of the current trends in the hospitality industry over the course of 2020. The hospitality industry is currently going through a period of significant change and will look very different in 2020. Hotel owners are constantly striving to improve the satisfaction of their guests and what better way to do that, then to focus on current and upcoming trends in hospitality industry and adding a new easy to use entertainment portal to the comfort of their rooms. There is of course a wide spectrum of technologies that the hospitality industry can deploy to achieve greater sustainability. Lauren Laporte. Technology over the years have become a part of our day to day lives. It is one of hyper-personalization and privacy; automation and high-touch interactions; sustainability and indefatigable demand. However, technology is in an invariable state of flux and is constantly unlocking new opportunities aimed at improving customer satisfaction and boosting internal efficiency. However, its superpowers are not on only limited to individuals, it is also transforming the way businesses operate. Mobile technology has now enabled hotels to introduce digital key. As more businesses are implementing new technologies and are beginning to see the benefits. Robot with artificial intelligence interface as receptionist. Hoteliers are becoming more and more competent in terms of handling IT to skyrocket their businesses. Automating processes throughout your luxury hospitality business can save money and increase efficiency for hotel management. You may think this is me avoiding making a prediction, but let me explain: Our mobile devices along with the media giant conglomerates like Netflix and Amazon changed the way we consume media content forever and while some industries are postponing the inevitable, the hospitality technology trends will quickly need to adapt in order to stay relevant. So how does this industry-changing digital storm of new inventions translate itself into some real-life examples, when it comes to guest interactions with the technology itself? The latest advancements of IT in the hotel industry have played an instrumental role in enhancing the guest experience. The digital keys have ensured hassle-free and secure entry and exit for guests in the hospitality industry. Technology in Hospitality Industry: Prospects and Challenges Prasanna Kansakar, Arslan Munir, and Neda Shabani Abstract—The leisure and hospitality industry is one of the driving forces of the global economy. Some properties are already using AR as part of current trends in the hospitality industry to make the hotel experience more compelling and thematic, while some of the restaurants are taking advantage of AR technology for promotion purposes. Hotel technology trends 2020: How it helps the hospitality industry defeat COVID19 outbreak. In 2020, experts expect to see this trend continue with brands implementing the latest and greatest at their properties. 2020 is now thankfully almost behind us. AI has only recently started entering the mainstream marketplace, but it will surely play a profound role in all latest trends in hospitality industry as its presence only grows. The hospitality industry is facing cutthroat competition. Future technology in the hospitality industry would need hi-speed internet as a basic necessity. The “app culture” among the tech-savvy, always-on generation today makes them believe they can find the answer through an app; and if there is no app available, they’ll take the problem online, i.e. Following the Hotel Technology Herd. service is the key to success in the hospitality industry, Information Systems in the Hotel industry, Top Digital Marketing Trends in the Hospitality Industry, 9 Best Hospitality Digital Marketing Tools in 2020, Smart Hotels Explored and Explained | Hotels of the Future, 14 Best Food and Beverage Shows Around the World. (adsbygoogle = window.adsbygoogle || []).push({}); We have heard a lot about Blockchain with over $2 billion invested already in Blockchain. But that’s just a start. The cases are numerous. So, what’s new as far as hospitality innovation and the latest hospitality technology trends in 2020 are concerned? Hotel brands such as Hilton and Starwood are already reaping big from this hospitality technology for hotels. They are about to change dramatically, even if your guest doesn’t feel like going out for a meal and just wants to stay in, they can use the same screen to order room service, check prices or request a special massage treatment in the hotels facilities. The main reason for the change, besides personalized content being … Over 200 companies would be exhibiting their products and will attract retain and hospitality buyers from England, Northern Ireland and adjoining countries. Cloud computing today impacts almost all companies and all devices. When it comes to hospitality technology for hotels, the virtual concierge is all the rage right now. The pandemic facilitated technology adoption, as hotel managers were forced to implement technologies that they previously rejected – and often found some of them very effective. Improving operational efficiency and tech stacks . By default, people now rely on various online platforms and best Travel Websites to look for accommodation and make bookings; therefore, the hotel industry has capitalised on this. It is a mobile-enabling technology that offers hotel several sizzling features without forcing them to get tied to a fixed location. So, whether it’s about social media or your money website, you must be aware of the benefits of cloud computing. Ever-changing technology means that the expectations of hotel guests are constantly evolving. As more businesses are implementing new technologies and are beginning to see the benefits. “The hotel room’s television and radio are taking a backseat as research shows guests use other technologies to keep themselves entertained. Data analytics is further helping the hotel industry to better understand customers and manage customer base effectively. With the rise of the Internet and smartphones, AR rolled out its second wave comeback and is mostly related to the interactive concept. The concluded event in 2018 say over 7000 visitors and was attended by 2… Not to get too technical but the most common usage is usually 3D models direct projection onto physical things and fused together in real-time. Technology in the hotel industry is creating opportunities like never before. One of the most exciting emerging travel technology trends is the Internet of Things (IoT), which involves internet-based inter-connectivity between everyday devices, allowing them to both send and receive data. The most successful future business ventures will most likely be involved in investing in data systems, which will collect and analyse personal data and turn that into a marketing opportunity. Hotels can now focus on providing quality Hospitality services and best experience and leave the rest to the Information Technology. they’ll post it … Backend efficiency to improve by greater use of AI driving down the costs. We have covered a lot of areas in the post that are related to technology in the hospitality industry. Event date- March 24-26, 2020 Yes, the event returns on a bigger and better stage. Guests may, for instance, turn the air conditioner on through their entertainment portal, to ensure optimal temperature when they enter the room. 2020 Industry Outlook: Imagination to Iteration By Dorothy Creamer, Editor, HT magazine - 02/07/2020 Get great content like this right in your inbox. Future focus: three hospitality trends for 2020 and beyond. 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